Frequently asked questions
Clear answers about time credits, exchanges, safety and participation.
Getting Started
What is a TimeBank?
A TimeBank is a community where people exchange practical help using time as the shared unit of value.
How do I join?
Create an account, complete your profile and join or register an approved organization.
Time Credits
How do Time Credits work?
One verified hour of help earns one hour of Time Credit, regardless of the type of service.
Are Time Credits money?
No. Time Credits are community exchange units and are kept separate from monetary billing.
Safety and Verification
How are exchanges kept safe?
TimeBank uses profiles, permissions, verification, organization oversight, moderation and audit records.
Can I report a concern?
Yes. Members can report unsafe or inappropriate behaviour through the trust and safety process.
Still need help?Visit the help center or contact the TimeBank team.